What’s in an Agile transformation?

View on the open space

Today’s market is increasingly competitive as new products are launched daily and entire industries are thrown upside down by innovators. Think of Uber and Lyft, how they have revolutionized the taxi industry, which — caught by surprise — is struggling to redefine its identity and maintain market relevance; or the recent purchase of Whole Foods by Amazon, the leader of

Use the 5D Canvas to plan your product across the 5 Dimensions of great products

Use the 5D Canvas to plan your product across the 5 Dimensions of great products

Once you have a Product Vision and an initial understanding of the customer needs and the opportunity, it’s a good time to look ahead across all 5 Dimensions of great products and begin thinking about the activities to do at each stage of the product development process. As we discussed in several occasions, there is a risk in approaching the

10 tips for effective customer interviews

10 tips for effective customer interviews

I’d like to share a few tips for making customer interviews effective. Why is this important? Because delivering a great customer experience starts with insightful understanding of customer needs and the customer’s point of view. We call it listening for the Voice of the Customer (VoC) which is the process of understanding the customer’s expectations and validating the outcomes of

The 3 pillars of great products

The 3 pillars of great products

I have worked in a variety of organizations across different industries, helping my teams or my clients build successful products. From Cisco to Capital One, from my startup Goozex.com to clients I have advised, from private organizations to the military, I have found three common elements that successful teams must have to deliver great products. These elements are the three

Case study: BookingBug

BookingBug

BookingBug (now Jrni) faced a near death event due to technical debt and saved itself by adopting the right engineering practices. Bookingbug is a company that provides scheduling and appointment-setting capabilities across a variety of industries. Founded in 2008 in the UK, in recent years it has built a strong reputation among enterprise customers around the world for its powerful

Closing the Delivery gap

Closing the Delivery gap

We have become increasingly good at building products. Agile, DevOps, Lean Startup methodologies have reduced the time to market and the complexity of deploying a new set of features, while improving the quality and shortening the feedback loop with customers. Armed with these methodologies, product managers can ideate, design and build products in shorter times, deploy them in the marketplace,